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Terms & Conditions

Last updated: March 2026

1. Booking & Payment

All bookings are confirmed upon successful payment. Prices are displayed in Euros (EUR) and include VAT where applicable. Payment is processed securely via Redsys. When you pay, our bank (Redsys) keeps a secure reference to your card — we never see or store your card number. For 2 hours after paying, it lets you add extras to your booking (tastings, books, an upgrade) without entering your card again. You always see the amount and confirm it first, and for larger amounts your bank may ask you to approve it. After that we don’t use it.

2. Minimum Participants & Children

Our workshops require a minimum of 2 participants. If you are booking for a single participant, they will be joining an existing group session. Children under 8 years of age must be accompanied by a ticket-holding adult at all times during the workshop. By booking, you confirm that adequate adult supervision will be provided for all children under 8 in your group.

3. Allergies & Dietary Requirements

Our workshops involve working with chocolate and other ingredients that may contain allergens including milk, soya, nuts, and gluten. Please inform us of any allergies or dietary requirements at the time of booking via the notes field. While we take all reasonable precautions, we cannot guarantee a completely allergen-free environment.

4. Cancellations & Refunds

Cancellations made more than 48 hours before the workshop start time are eligible for a full refund. Cancellations made within 48 hours of the workshop are non-refundable. No-shows are non-refundable. To cancel, use the cancellation link in your confirmation email or contact us at info@mayanmonkey.es.

5. Rescheduling

Rescheduling requests made more than 48 hours before the workshop are accommodated subject to availability. Please contact us at info@mayanmonkey.es to arrange.

6. Arrival & Punctuality

We recommend arriving at least 30 minutes before your workshop start time — Mijas Pueblo is busy and parking can take a while. Late arrivals may result in a shortened workshop experience. We are unable to offer refunds for late arrivals.

7. Photography & Media

We may take photographs or videos during workshops for promotional purposes. If you do not wish to be photographed, please inform our staff at the beginning of the workshop.

8. Liability

Mayan Monkey Mijas S.L. takes all reasonable steps to ensure the safety of participants. However, participation in workshops is at your own risk. We are not liable for any personal injury, loss, or damage to personal property unless caused by our negligence.

9. Contact

For any questions regarding these terms, please contact us at info@mayanmonkey.es or call +34 629 466 710.

10. Cookies

Essential cookies keep the website working: your language, your booking and your cookie choice. Only if you press "Accept" do we also use Microsoft Clarity (anonymous recordings of visits, to see what is confusing and improve the website), Google Ads (to measure which of our ads bring visitors) and Google Maps (the map showing where to find us). If you press "No thanks", none of these run. You can change your choice at any time with "Cookie settings" at the bottom of our home page. Separately, our booking form is recorded anonymously for everyone, without cookies, so we can see where it is hard to use: nothing you type is recorded, and the recordings contain no name, email, phone number or anything else that identifies you.